Genesis stands by the quality of it's products. If you receive any of our products in a manner unfit for use you can return them to Genesis within 30 days of original purchase for an exchange at no charge. Make sure you include proof of your purchase and let us know the problem with the item. Additionally any products returned to Genesis and received unopened and fit for resale within 30 days of original purchase will be refunded, excluding postage fees and charges. Genesis cannot replace or exchange products opened by customs or quarantine officials in any country during transit to or return to Genesis from any customer. If you receive an item opened by customs or quarantine in your country (extremely rare) it is more than likely safe to use – but check with them first. Genesis is not responsible for any delays, or for fees, taxes, charges, duties or any other expenses incurred by you from customs, quarantine or any other governmental agencies in your country of residence. Our goal is to ensure your order leaves our facility on it's way to you within 24 hours (excluding weekends and holidays), although often we can achieve same day dispatching. If your order cannot be dispatched by the next business day you will be contacted immediately by email.
You and your family’s health are important to us. We will do our absolute best to make sure you get your Genesis products as quickly and easily as is humanly possible!